ctk99 Privacy Policy
ctk99 is committed to protecting the personal data of every player on our platform. This Privacy Policy explains in plain terms what information we collect, why we collect it, how we use and store it, and what rights you hold as a ctk99 account holder in Bangladesh.
How ctk99 Treats Your Data
These cards summarise our core privacy commitments. The complete binding policy text follows in the sections below — please read it in full.
No Data Sold to Third Parties
ctk99 does not sell, rent, or trade your personal information to unaffiliated third parties for their own marketing purposes. Your data is used solely to operate and improve your ctk99 experience and to fulfil our legal and regulatory obligations.
SSL Encryption on Every Connection
Every data transmission between your device and ctk99 — including login credentials, deposit details, and personal information — is protected by TLS/SSL encryption. We never transmit sensitive information in plain text across any channel.
Your Right to Access and Erasure
As a ctk99 player, you have the right to request access to the personal data we hold about you, to correct inaccurate data, and in certain circumstances to request erasure of your data. Submit requests to [email protected] and we will respond within 30 days.
Payment Data Handled Securely
Financial data processed through bKash, Nagad, Rocket, and Upay is handled directly by those payment providers under their own security standards. ctk99 does not store your full bKash PIN, Nagad passcode, or card CVV. We retain only transaction reference identifiers.
Cookies for Platform Performance
ctk99 uses strictly necessary and performance cookies to maintain session state, remember language preferences, and analyse aggregate platform usage. We do not use third-party advertising cookies or cross-site tracking technologies that follow you beyond ctk99.
Defined Data Retention Periods
ctk99 retains your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Account data is retained for a minimum of 5 years following account closure to satisfy anti-money-laundering record-keeping obligations. After that period, data is securely deleted or anonymised.
Table of Contents
- 1. Who We Are
- 2. Data We Collect
- 3. How We Collect Data
- 4. How We Use Your Data
- 5. Legal Basis
- 6. Sharing Your Data
- 7. Cookies & Tracking
- 8. Data Security
- 9. Data Retention
- 10. Your Rights
- 11. Children's Privacy
- 12. Third-Party Links
- 13. Policy Updates
- 14. Contact Us
1 Who We Are
ctk99 ("the Company", "we", "us", or "our") operates the online betting and casino platform accessible at ctk99.io. We provide cricket sportsbook betting, live casino games, and slot machine entertainment primarily to players based in Bangladesh, accepting deposits and withdrawals via local payment channels including bKash, Nagad, Rocket, and Upay.
This Privacy Policy describes how ctk99 collects, uses, stores, shares, and protects the personal data of individuals ("you", "your", or "the Player") who register for an account, visit our platform, or otherwise interact with our services. It applies to all ctk99 products and services, including the website, mobile-optimised interface, and any communication channels operated by ctk99.
For all privacy-related enquiries, the ctk99 data contact is reachable at [email protected]. We do not operate a postal address for public correspondence.
2 Data We Collect
ctk99 collects the following categories of personal data from players and website visitors:
2.1 Identity and Contact Data
- Full legal name as it appears on your government-issued identification document.
- Date of birth (used for age verification — ctk99 is a 21+ platform).
- Mobile phone number registered in Bangladesh or internationally.
- Email address used for account communications.
- Residential address (city and district level, as provided during verification).
2.2 Account and Transactional Data
- Username and encrypted password hash.
- Deposit and withdrawal transaction records, including amounts in BDT, timestamps, and payment method identifiers (e.g., bKash wallet reference, Nagad transaction ID).
- Betting and gaming activity history, including game type, stake amounts, outcomes, and session duration.
- Bonus claims, wagering progress, and promotional participation records.
- Balance history and account statement data.
2.3 Verification and Compliance Data
- Copies of government-issued identification documents submitted for KYC (Know Your Customer) verification, such as the National ID Card (NID), passport, or driving licence.
- Selfie or liveness-check images where required for identity verification.
- Source-of-funds documentation where requested as part of enhanced due diligence.
2.4 Technical and Usage Data
- IP address and approximate geographic location derived from it.
- Device type, operating system, and browser version.
- Session timestamps, page views, and navigation paths within the ctk99 platform.
- Error logs and crash reports generated by your device when using ctk99.
Note on Payment Credentials: ctk99 does not store your bKash PIN, Nagad passcode, Rocket mPIN, bank account password, or card CVV/CVC numbers. These credentials are entered directly into the respective payment provider's interface and are never transmitted to or stored on ctk99 servers.
3 How We Collect Your Data
ctk99 collects personal data through the following means:
- Direct submission: Information you provide when creating an account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in a promotion.
- Automated collection: Technical data collected automatically when you browse or interact with the ctk99 platform, including via cookies, server logs, and session tracking tools.
- Payment providers: Transaction confirmation data returned by bKash, Nagad, Rocket, Upay, and bank payment gateways following a completed financial transaction.
- Identity verification partners: Where ctk99 uses a third-party KYC service to verify your identity, that provider may return a verification result and associated data to ctk99.
- Publicly available sources: In limited circumstances, ctk99 may verify information against publicly available data sources for fraud prevention or compliance purposes.
4 How We Use Your Data
ctk99 uses your personal data for the following purposes. We process data only where we have a legitimate and documented reason for doing so.
| Purpose | Data Used |
|---|---|
| Account creation and management | Identity, contact, account data |
| Age and identity verification (21+) | Identity, verification documents |
| Processing deposits and withdrawals | Transactional, payment reference data |
| Fraud prevention and platform security | Technical, transactional, identity data |
| Anti-money-laundering (AML) compliance | Identity, transactional, compliance data |
| Responsible gaming monitoring | Gaming activity, session, account data |
| Customer support and dispute resolution | Identity, contact, account, transactional data |
| Platform performance and improvement | Technical, usage data (aggregated) |
| Promotional communications (with consent) | Contact data, gaming preferences |
ctk99 does not use your personal data to make fully automated decisions that produce significant legal effects without the possibility of human review. Automated tools may be used to flag accounts for manual review, but final decisions on account suspension or withdrawal approval are made by ctk99 staff.
5 Legal Basis for Processing
ctk99 processes your personal data on one or more of the following legal grounds:
- Contractual necessity: Processing required to fulfil our contract with you as a registered player — including account management, payment processing, and game delivery.
- Legal obligation: Processing required to comply with applicable law, including anti-money-laundering obligations, age verification requirements, and regulatory reporting duties.
- Legitimate interests: Processing necessary for ctk99's legitimate business interests, including fraud detection, platform security, abuse prevention, and service improvement — provided those interests are not overridden by your fundamental rights and freedoms.
- Consent: Processing based on your freely given, specific, and informed consent — such as sending you promotional offers or newsletters. You may withdraw consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
6 Sharing Your Data
ctk99 does not sell your personal data. We may share your data with the following categories of recipients, strictly to the extent necessary for the stated purpose:
- Payment providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and card network processors — to complete deposit and withdrawal transactions.
- Identity verification partners: Third-party KYC service providers engaged to verify player identities and documents as part of our compliance programme.
- Game technology providers: Licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — who may receive session tokens or player identifiers to deliver game content. These providers operate under data processing agreements with ctk99.
- IT and infrastructure providers: Cloud hosting, content delivery, and cybersecurity vendors who process data on ctk99's behalf under contractual data protection obligations.
- Law enforcement and regulators: Where ctk99 is legally required to disclose information in response to a lawful request from a competent authority, court order, or regulatory investigation.
- Professional advisors: Lawyers, auditors, and compliance consultants acting under duties of professional confidentiality.
Important: Any third party that processes personal data on ctk99's behalf is required to handle that data in accordance with applicable data protection standards and must not use it for their own independent purposes.
7 Cookies and Tracking Technologies
7.1 What We Use
ctk99 uses the following categories of cookies and similar technologies on our platform:
- Strictly necessary cookies: Required for core platform functionality including maintaining your authenticated session, storing your currency and language preference, and enabling the shopping cart / bet slip features. These cannot be disabled without breaking core functionality.
- Performance and analytics cookies: Used to understand how players navigate and use the platform in aggregate. This data is anonymised and used solely to improve the ctk99 user experience. No individual player profiles are built from this data.
- Functional cookies: Used to remember preferences you have set, such as accepted notification settings or game display preferences.
7.2 What We Do Not Use
ctk99 does not use third-party advertising cookies, retargeting pixels, cross-site tracking scripts, or social media tracking plugins that follow your browsing activity beyond the ctk99 platform. We do not share cookie data with advertising networks.
7.3 Managing Cookies
You can control cookies through your browser settings. Disabling strictly necessary cookies will impair your ability to use the platform. Disabling performance cookies will not affect your ability to play games or make transactions, but will limit our ability to identify and fix usability issues.
8 Data Security
ctk99 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include:
- TLS/SSL encryption for all data in transit between your browser or app and ctk99 servers.
- Encryption at rest for sensitive data categories, including stored KYC documents and payment reference data.
- Access controls limiting internal access to personal data to authorised personnel with a documented business need.
- Regular security assessments and vulnerability scanning of the ctk99 platform infrastructure.
- Incident response procedures for detecting, reporting, and responding to data security incidents.
No online platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights and freedoms, ctk99 will notify affected players and take appropriate remedial action without undue delay.
If you suspect that your ctk99 account has been compromised, please contact [email protected] immediately so that we can secure your account and investigate the incident.
9 Data Retention
ctk99 retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, or as required by applicable law. Our standard retention periods are as follows:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account + 5 years after closure |
| KYC / identity verification documents | Duration of account + 5 years after closure |
| Transaction and payment records | Duration of account + 5 years after closure |
| Betting and gaming activity logs | Duration of account + 3 years after closure |
| Customer support correspondence | 3 years from date of last interaction |
| Technical / server logs | 12 months on a rolling basis |
| Marketing consent records | Until consent is withdrawn + 1 year |
The extended retention periods for account, KYC, and transaction data reflect anti-money-laundering record-keeping obligations. After the applicable retention period expires, data is securely deleted or irreversibly anonymised so that it can no longer be linked to any individual.
10 Your Privacy Rights
As a ctk99 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days of receiving a valid request.
- Right of Access: You may request a copy of the personal data ctk99 holds about you, along with information about how it is used.
- Right to Rectification: You may ask us to correct any inaccurate or incomplete personal data held on your account without undue delay.
- Right to Erasure: In certain circumstances, you may request that ctk99 delete your personal data. Note that erasure requests may be refused where retention is required for legal compliance — for example, AML record-keeping obligations — and in such cases we will explain the specific reason for declining.
- Right to Restriction: You may ask ctk99 to restrict processing of your data in specific circumstances, such as while the accuracy of the data is disputed.
- Right to Data Portability: You may request a copy of the data you have provided to ctk99 in a structured, commonly used, and machine-readable format.
- Right to Object: You may object to processing based on legitimate interests, including profiling for responsible gaming monitoring purposes, unless ctk99 can demonstrate compelling legitimate grounds that override your interests.
- Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of prior processing.
Identity Verification for Data Requests: To protect your privacy, ctk99 will verify your identity before actioning any data subject request. We may ask you to confirm account details or provide a copy of identification before releasing or deleting data.
11 Children's Privacy
ctk99 is strictly a platform for adults aged 21 and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. If you believe that a person under 21 has registered on ctk99 or has used an adult's account, please contact us immediately at [email protected] so that we can investigate and take appropriate action, including account closure and data deletion.
Account holders are responsible for ensuring that no person under the age of 21 gains access to their ctk99 account or uses their registered devices to access the platform. ctk99 recommends using device-level parental controls and keeping account credentials secure and inaccessible to minors.
12 Third-Party Links
The ctk99 platform may contain links to third-party websites or services — for example, links to payment provider portals such as bKash or Nagad when initiating a transaction. Once you leave the ctk99 platform and navigate to a third-party site, this Privacy Policy no longer applies. ctk99 is not responsible for the privacy practices or content of third-party websites.
We encourage you to review the privacy policy of any third-party service before submitting personal data to that service. ctk99 does not endorse or make any representations about the privacy standards of third-party websites accessible from our platform.
13 Updates to This Policy
ctk99 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. Material changes — meaning changes that affect the way we use your personal data in a significant manner — will be communicated to registered players via the email address on file or via an on-platform notification, at least 7 days before the change takes effect.
The effective date at the top of this page will always indicate when the policy was last revised. We recommend that you review this page periodically to stay informed of any updates. Continued use of the ctk99 platform after a policy update takes effect constitutes your acknowledgement of the revised Privacy Policy.
This Privacy Policy was last reviewed and updated on 1 January 2026. Previous versions are available on request by contacting [email protected].
14 Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or the way ctk99 handles your personal data, please contact our support team using the details below:
- Email: [email protected] (plain text — not a clickable link)
- Subject line for data requests: "Privacy Request — [Your Username]"
- Response time: We aim to respond to all privacy enquiries within 30 days of receipt (Bangladesh Standard Time, UTC+6)
- Support availability: 24 hours a day, 7 days a week
If you are not satisfied with our response to a privacy request or complaint, you have the right to escalate the matter to the relevant data protection authority or seek other legal remedies available to you under applicable law.
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